How can we help?

Find answers to common questions about Closet Time. Can't find what you need? Reach out to our support team.

Getting Started

How do I create an account?

Download Closet Time from the App Store, open the app, and tap "Sign Up." You can register with your email address. Fill in your profile details, choose a username, and you're ready to go.

How do I set up my profile?

After signing up, go to your Profile tab and tap "Edit Profile." You can add a profile photo, write a bio, and customize your display name. A complete profile helps other users discover and connect with you.

How do I add items to my closet?

Tap the "+" button from the My Closet tab, then take a photo or choose one from your camera roll. Our AI will automatically remove the background. Add details like category, color, brand, and season, then save it to your closet.

Is Closet Time free to use?

Yes! Closet Time is completely free to download and use. All core features — your closet, Showtime, AI styling, and social features — are free. We only charge an 8% fee on marketplace sales.

What devices does Closet Time support?

Closet Time is currently available for iOS devices (iPhone). We require iOS 16 or later for the best experience. Android support is planned for a future release.

Showtime

What is Showtime?

Showtime is our community voting feature where you submit your outfit and the community votes on it. It's a fun, gamified way to get feedback on your style and see what's trending in the community.

How do I enter Showtime?

Go to the Showtime tab and tap "Enter Showtime." Upload a photo of your outfit, add a caption if you'd like, and submit before the timer runs out. Your outfit will be paired against others for community voting.

How does voting work?

During a Showtime round, you'll see two outfits side by side. Tap the one you prefer to cast your vote. All votes are anonymous and final — you can't change a vote once it's cast.

Can I see who voted for my outfit?

Voting is anonymous to keep things fair and fun. You can see your total vote count and win/loss record, but individual voter identities are not revealed.

What happens if I miss the timer?

Showtime timers are binding. If you don't submit before the entry period ends, you'll need to wait for the next round. Voting periods also have set timers — make sure to cast your votes before time runs out.

My Closet

How does background removal work?

When you upload a clothing photo, our AI-powered background removal (powered by Remove.bg) automatically isolates the item from the background, giving you a clean, professional-looking image for your closet.

Can I organize items by category?

Yes! Items can be organized by category (tops, bottoms, shoes, accessories, etc.), color, brand, and season. Use the filter and sort options at the top of your closet to quickly find what you're looking for.

How do AI outfit suggestions work?

Our AI analyzes the items in your closet and suggests complete outfits based on color coordination, style compatibility, and current trends. The more items you add, the better the suggestions get. You can opt out of AI features in Settings.

Is there a limit to how many items I can add?

There is no limit to the number of items you can add to your closet. Add your entire wardrobe for the best AI suggestions and outfit planning experience.

Can I edit or delete items after adding them?

Yes. Tap on any item in your closet to view its details, then tap "Edit" to update information or "Delete" to remove it. Deleted items are permanently removed and cannot be recovered.

Marketplace

How do I list an item for sale?

Go to your Profile, tap the Shop tab, and select "Sell an Item." Upload photos, add a description, set your price, and publish your listing. Buyers can browse and purchase directly through the app.

What fees does Closet Time charge?

Closet Time charges an 8% service fee on all completed marketplace sales. This fee is automatically deducted from the sale amount before the remaining funds are transferred to your account via Stripe.

How do I get paid for sales?

Payments are processed through Stripe. You'll need to set up a Stripe Connect account (we'll guide you through it). Once a sale is completed, funds are transferred to your Stripe account, typically within 2-5 business days.

What if I have a problem with an order?

If you have an issue with an order (wrong item, item not received, etc.), first try to resolve it directly with the other party through in-app messaging. If you can't reach a resolution, contact our support team at support@closettime.app for assistance.

Can I cancel or return a purchase?

Return and cancellation policies are set by individual sellers. Check the listing details before purchasing. If a seller doesn't respond to a return request or if there's a dispute, contact our support team for help.

Account & Settings

How do I reset my password?

Go to Settings, then Account, then Change Password. We'll send a password reset link to your registered email address. Follow the link to set a new password. If you can't access your email, contact our support team.

How do I delete my account?

Go to Settings, then scroll down to Danger Zone, and tap "Delete Account." This action is permanent — all your data, closet items, and history will be removed within 30 days and cannot be recovered.

How do I make my account private?

Go to Settings, then Privacy, and toggle on "Private Account." With a private account, only people you approve as followers can see your closet, outfits, and activity.

How do I manage notifications?

Go to Settings, then Notifications. You can customize which notifications you receive, including Showtime alerts, social activity, marketplace updates, and promotional messages. Toggle each category on or off.

How do I opt out of AI features?

Go to Settings, then Privacy, and find the AI section. You can disable AI outfit suggestions, style recommendations, and prevent your data from being used for AI improvements. Core features like background removal will still function.

Still need help?

Our support team is here for you. Reach out at support@closettime.app and we'll get back to you within 24 hours.